World-Wide SMS and Text Pager Notification Service
Force 5 has been providing worldwide pager and SMS services to large global corporations allowing them to reach thousands of global carriers since 2000.
Messaging – messages delivered to a variety of messaging devices and technologies, providers, and protocols
Messaging devices and technologies – text pagers, cell/mobile phones.
Protocols – SMS, TAP, iTAP, SNPP, etc.
Redundancy/Reliability – Force 5 uses the only platform with multiple routes to the major US carrier networks, as well as robust, redundant carrier interconnects in every region to reach nearly every mobile subscriber in the world. Force 5 provides a messaging solution that is accessed via well documented API.
- Force 5 generates individualized outgoing messages from a variety of different groups to individual users.
- Queuing – Send SMS as fast as you like. Force 5 automatically queues and sends each message at a rate that keeps you compliant.
- Concatenation – Exchange long messages and Force 5 will automatically segment and reassemble them with no custom code required.
Force 5 API Text/SMS Service Level Agreement
Last Updated January 1, 2015
This Force 5 API Service Level Agreement (“SLA”) governs the use of the Force 5 API between Force 5, Inc. (“Force 5”, “us” or “we”) and users of the Force 5 API (“you” or “Customer”). This SLA applies separately to each customer account using the Force 5 API. Force 5 reserves the right to change the terms of this SLA.
1. Service Commitment
Force 5 will use commercially reasonable efforts to make the Force 5 API available 99.95% of the time. In the event Force 5 does not meet the goal of 99.95% API availability in a given calendar month (“Monthly Uptime Percentage”), you will be eligible to receive a Service Credit as described below.
Force 5, Inc. will use commercially reasonable efforts to deliver text/sms message requests from you to the messaging companies within 5 minutes after receiving the request from Ford. There will be two (2) attempts to deliver the message to the messaging company. The average time of delivery of the message request (first attempt) to the messaging company will be less than or equal to 3 minutes when averaged monthly. This time is calculated from the time Force 5 Inc.’s server accepts the request to the first attempt to deliver the message to the message company. Force 5 Inc. Network Control Center will continually monitor the system and take action on any item that might be affecting the level of service provided to Ford and the messaging companies.
The following capitalized terms shall be given the meaning set forth below:
2.1 “Unavailable Time” means the Force 5 API is not available for use.
2.2 “Monthly Uptime Percentage” is calculated by subtracting from 100% the percentage of continuous 5 minute periods during the Service Month in which the Force 5 API was in a state of “Unavailable Time”.
2.3 A “Service Credit” is a dollar credit, calculated as set forth below, that Force 5 may credit back to an eligible Customer account:
- For a calendar month where the Uptime Monthly Percentage is less than 99.95%, Force 5, at its sole discretion after confirming the nature and accuracy of the Unavailable Time, will credit Customer’s account a service credit of 10% of that month’s billings.
- Service Credit shall be issued to Customer’s Force 5 balance for future use only. No refunds or cash value will be provided. Service Credits may not be transferred or applied to any other account.
3. Credit Request and Payment Procedures
To apply for a Service Credit, the customer must submit a written notice to Force 5, Inc. within 30 days of the month in which the Unavailable Time occurred. The notice must include (i) “SLA Claim” as the subject of the Notice; (ii) the dates and times of the Unavailable Time for which you are requesting credit; and (iii) any applicable information that documents the claimed outage.
Notwithstanding anything to the contrary, no Unavailable Time shall be deemed to have occurred with respect to any unavailability, suspension or termination of the Force 5 API, or any other Force 5 API performance issues, that (i) are caused by factors outside of Force 5’s reasonable control, including, without limitation, any force majeure event, carrier related problems or issues, or Internet access or related problems beyond the demarcation point of Force 5 or its direct hosting subcontractors (i.e beyond the point in the network where Force 5 maintains access and control over the Force 5 Services); (ii) result from any actions or inactions of Customer or any third party (other than Force 5’s direct hosting subcontractor); (iii) result from Applications, equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within Force 5’s direct control); or (iv) arise from Force 5’s suspension and termination of Customer’s right to use the Force 5 Services in accordance your contract, (v) scheduled maintenance; or (vi) problems or issues related to alpha, beta or not otherwise generally available Force 5 features or products (collectively, the “Exclusions”).
5. Sole Remedy
Service Credits shall be your sole and exclusive remedy for any unavailability or non-performance of the Force 5 Services or other failure by us to provide the Force 5 Services.